An official website of the United States government
Providing the NIH community with the resources they need to access the IT and scientific computing services that help turn discovery into health.
IT Service Desk
Available Monday-Friday, 7:00 AM - 7:00 PM ET. Phone support: (301) 496-HELP (4357)
FAQs
Before submitting an IT support ticket, please review the FAQ. Many common questions and issues can be resolved by following the guidance provided, which may save you time and eliminate the need to submit a ticket.
Top Ticket Requests
Need assistance? Get the IT support you need by submitting a service request or incident. Before creating a ticket, review our knowledge base articles to see if your issue can be resolved with one of our self-service resources.
Top Knowledge Base Articles
Browse our most popular knowledge base articles to quickly find solutions to common IT questions and tasks.
Get Support
Need assistance?
Service Desk Hours
Phone Support: Monday-Friday, 7:00 AM - 7:00 PM ET
Online Ticketing: 24/7
Emergency Support: Available for critical systems
How to Reach Us
Phone: (301) 496-HELP (4357)
Toll-free: (866) 496-HELP (4357)
TTY: (301) 496-8295
Online: IT Service Desk